Faq

What currency are your prices in?

Our prices are in CAD (Canadian dollars).

Why am I not getting your emails/payment instructions?

Sometimes our emails will go to your SPAM/JUNK folder. If they do, please put our email address on your “safe list”. If you don’t hear from us in 12 hours, email us at [email protected]. PLEASE ALSO CONSIDER SETTING UP AND USING A FREE PROTONMAIL ACCOUNT TO CONTACT US, AS GMAIL, HOTMAIL, AND MOST NON-SECURE EMAIL PROVIDERS EITHER BLOCK OUR EMAILS OR SEND THEM TO YOUR SPAM.

What Kind Of Payment Do You Accept?

– Email money transfer
– Bitcoin

Do you ship to PO boxes?

Yes. We also promote setting up a free flex delivery address with Canada Post

Do you provide a tracking number?

We do not provide a tracking number UNLESS you use a protonmail account. PLEASE SET UP AND USE A FREE PROTONMAIL ACCOUNT TO CONTACT AND ORDER FROM US, AS GMAIL, HOTMAIL, AND MOST NON-SECURE EMAIL PROVIDERS EITHER BLOCK OUR EMAILS OR SEND THEM TO YOUR SPAM. If you have ordered with a protonmail address, once your order ships you will get an email with a tracking number within 2-3 business days (WEEKENDS EXCLUDED). IF YOU ORDERED WITH A NON-SECURE EMAIL, YOU ARE FREE TO CONTACT US WITH A PROTON ACCOUNT AND PROVIDE US WITH YOUR NAME, & ORDER NUMBER, AND YOU WILL RECEIVE A TRACKING NUMBER ONCE THE ORDER HAS SHIPPED. You can check your order shipping status at canadapost.ca.

What happens If My Order is Lost or Stolen? Do I get my money back?

If you provided us with an incorrect or incomplete mailing address we will not be able to retrieve your package, because we use a FAKE return address. Please double check your mailing address before ordering. If your package is stolen out of your mailbox, or Canada post loses your package, or you provided an incomplete/incorrect address, we are not responsible for it, and you will incur full charges to have the package resent to you.

How long does it take for me to receive an order? what shipping carrier do you use?

Orders ship within 1-2 business days after clearing payment. All orders are shipped via Canada Post, which normally takes approximately 1-3 business days to receive an order. Please note that we are not responsible for any delays as we are not Canada Post and cannot control delays on their end.

What if I need to return an item?

We can’t accept any returns, because we don’t have a mailing address in Canada.

Do you offer discounts on larger orders?

Please email us and we’ll see what further discounts we can offer on an order.
We currently offer 5$ off 10+ item orders, and 10$ off 20+ item orders. If you plan on ordering more please email us.

Do you ship internationally?

NO, we are Canada domestic only, we do not ship to the USA or any other countries. Please do not ask

I Received my order and there are damaged products inside, what can i do?

If you can provide proof of damaged products, please email us and we’ll send you replacement items at no additional cost.

Can you Confirm My order, And That You Have Received My Payment?

WE WILL NOT CONFIRM YOUR ORDER, OR CONFIRM THAT WE HAVE RECEIVED YOUR PAYMENT UNLESS THERE IS A PROBLEM ON OUR END WITH YOUR PAYMENT, ADDRESS, OR ORDER. YOUR ORDER AND PAYMENT ARE IN THE QUE AND YOU WILL RECEIVE A TRACKING NUMBER WITHIN 3 BUSINESS DAYS OF PAYMENT (WEEKENDS & STAT HOLIDAYS EXCLUDED). ANY EMAILS REQUESTING CONFIRMATION OR TRACKING WILL BE IGNORED AS WE ARE FOCUSING ON GETTING YOUR ORDER OUT AS FAST AS POSSIBLE. THANK YOU FOR YOUR UNDERSTANDING ON THIS MATTER.

You’re out of stock on certain products, when will They be back in stock?

Due to the nature of COVID-19, there are some supply chain issues that are out of control, therefore some products may be out of stock indefinitely.

Do you guys have a minimum order?

Yes, we have a 2 item minimum

I can’t Find an answer to any of my questions here, where can i contact you?

You can email us at [email protected] and we’ll be sure to get back to you within 24 hours

will i have to sign for my package?

There is no signature required unless you enter “SIGNATURE REQUIRED” in your order notes and pay the extra shipping charges. If a signature is requested, our shipper will have a signature sticker added to your package. We reserve the right to add signature required to orders of a value over $500 at our discretion. PLEASE NOTE: WE DO NOT WORK FOR CANADA POST, THEREFORE IT IS COMPLETELY OUT OF OUR CONTROL AS TO WHERE YOUR MAILMAN PLACES YOUR PACKAGE, WETHER THAT BE ON YOUR FRONT STEPS OR IN YOUR MAILBOX, ETC.